Copyright (c) 2025 Revista Saberes APUDEP
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
This study evaluated patient satisfaction in the orthodontic service of the San Miguelito Dental Clinic during the third quarter of 2023. A questionnaire structured across five dimensions (accessibility, clinical organization, treatment quality, general satisfaction, and sociodemographic data) was administered to 29 active patients selected through non-probabilistic snowball sampling. The study followed a descriptive, quantitative, and cross-sectional design. The 30-item Likert-type instrument showed high content validity (CVI ? 0.8125) and excellent reliability (? = 0.968).
A total of 93.1% of respondents reported being satisfied or very satisfied with the quality of care and materials, and 89.7% expressed the same level of satisfaction regarding the explanation of diagnosis and treatment. Additionally, 55.2% reported being “very satisfied” with the orthodontist’s human treatment, and 51.7% with the time dedicated to explaining clinical progress. A key contribution of the study was the inclusion of lesser-explored variables such as privacy during care, inter-specialist consultations, and budget presentation—factors that enrich the comprehensive evaluation of patient experience.
Nonetheless, areas for improvement were noted, particularly in accessibility and communication, with 31% of patients being only partially satisfied. These findings provide valuable insights for restructuring clinical strategies aimed at improving patient-centered care. The study reinforces the importance of implementing continuous evaluation mechanisms based on patient perceptions to optimize service quality in orthodontics.
Este obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional.
