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The purpose of the research is to determine the reality regarding the incidence rate of cyberattacks in Panama, specifically ransomware attacks representing a growing problem within the country. Thirty-four companies were randomly selected to participate in the study ensuring adequate representation of different regions and the impact on the commercial sector. The study has a quantitative approach, and a survey was applied as a data collection instrument to information and communications technology managers within companies in the provinces of Panama, Colon and the interior of the country. The results will allow us to recommend improvements in computer security services in the companies consulted.