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Nacional follows the guidelines of Agreements 008-2010 and 011-2018 of the Superintendency of Banks of Panama, while the Savings Bank began its operational risk management in 2006, based on the foundations of Basel II and following the Bank's guidelines. National since 2012. A detailed overview of the approach and practices used by official banks in Panama in managing operational risks is provided. The results indicate that both banks establish and follow a structured presentation process before the Risk Committee and the Board of Directors, implementing action plans adapted to the depth of the risk identified.