This article determines the influence of General Systems Theory on the perception of the business-society relationship, in order to expand knowledge about the real influence of corporate social responsibility on the strategic management of organizations, demonstrating how the practices of one side influence the other. The methodology is based on documentary techniques, analyzing 41 secondary sources; the qualitative strategy for selecting and evaluating information included consulting academic databases and thematic categorization of sources. The results show that General Systems Theory redefined organizational understanding by conceiving of companies as open systems in constant interaction with their environment, establishing the basis for integrating corporate social responsibility into management. Considering organizational complexity, GST continues to provide grounds for legitimizing the need for companies to maintain harmonious and symbiotic relationships with society. The discussion demonstrated that the system’s perspective transforms this relationship by highlighting its interdependence, where business success and social well-being feed off each other in a cycle of mutual adaptation. This perspective promotes corporate responsibility, transparency in governance, and the creation of shared value through strategic alliances. Accordingly, it is concluded that General Systems Theory offers an important framework for understanding the complex and interdependent relationship studied here, promoting corporate social responsibility integrated into organizational strategy.
