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This essay proposes a reflection, the purpose of which is to analyze negotiation and conflict management in educational institutions from an organizational and pedagogical approach. The conceptual development is supported by the contributions of authors such as Galtung Fisher and Chaux, which allow us to understand the conflict as an opportunity for learning and change, when it is approached from dialogue, emotional management and collaborative work. The analysis examines the main conflict resolution methods – conciliation, mediation and arbitration –, highlighting principle-based negotiation as a relevant strategy for building sustainable agreements in the school environment. In this way, the role of transformational leadership is analyzed in the generation of organizational climates based on trust, co-responsibility and team integration. The analysis is located in the contemporary Latin American school context, characterized by sociocultural diversity and teamwork and consideration of the importance of emotional intelligence, to examine conflict as an opportunity for learning and institutional transformation. Finally, it reflects on the importance, in practice, of ethical and pedagogical management of conflict, to strengthen organizational culture and the promotion of educational environments oriented towards collective well-being. It is concluded with the identification of the main approaches for management in educational environments.
