Copyright (c) 2025 Synergía
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The report describes the research experience conducted over a four-month period at the Capira branch of the National Bank of Panama. It presents the background of this financial institution, its legal and regulatory context, organizational structure, objectives, authorized operations, and branch network. It focuses on the Capira branch, analyzing its financial products such as savings accounts, checking accounts, and fixed-term deposits, as well as its online banking services, mobile banking, and debit cards.
The objective of the research is the collection and analysis of periodic information on the financial products and services offered by the branch, as well as its monthly activities, describing the functions in the areas of platform, loans, and operations. In the platform area, tasks included opening savings accounts, assigning debit cards, issuing banking services, and handling customer inquiries. The methodology used in the research is based on a non-experimental, descriptive-correlational, cross-sectional quantitative approach, which examines the performance of products and services from April to July 2023, evaluating indicators such as the opening of savings accounts, debit cards assigned, and banking services issued. The results identify correlations between variables and calculate monthly growth rates. As the most relevant concluding aspect, the report highlights the operational and administrative functions of the main services regularly provided by the financial institution in the Capira district, summarized in charts, tables, and statistical graphs, showing significant results in Panama’s competitive banking sector, and emphasizing the importance of customer service, compliance with standards, and process efficiency.
