The starting point for linking AI support in the educational process generated questions for reflection: what is AI? What is their role in the classroom? How does AI help improve learning-teaching-learning-training-evaluating processes? It is a subject in time and against time to begin to study its function step by step, this exercise is defined at an exploration level and it is hoped to advance soon. This article investigates how the use of chatbots is impacting learning in the virtual classroom with the support of AI.  In addition, it examines how students of the Bachelor's program in social sciences feel that the teaching-learning process is facilitated by inserting new digital tools in synchronous spaces of interaction. The methodology is qualitative with direct participant observation technique in the virtual scenario, which allows direct registration of the educational process from the role of the participants, the designed lesson plan from which the convergent or divergent positions of the students will be observed in the face of the support panorama offered by digital technologies. The process is part of the impulse that the Areandina Institution has been encouraging innovation, creativity and development of digital skills in higher education that today's society demands.